At Simran Grover, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free returns, refunds, and exchanges policy to ensure your shopping experience with us is enjoyable and stress-free.

Returns:

• If you wish to return an item, please notify us within 3 days of receiving your order.
• To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached.
• Returns must be sent back in their original packaging to ensure they are adequately protected during transit.

Refunds:

• Once your return is received and inspected, we will send you an email/WhatsApp to notify you that we have received your returned item.
• If your return meets our eligibility criteria, we will process a refund to the original payment method used for the purchase.
• Please allow 5-7 business days for the refund to be reflected in your account, depending on your bank or credit card issuer’s processing time.

Exchanges:

• If you would like to exchange an item for a different size, color, or style, please contact us at hello@simrangrover.com to initiate the exchange process.
• Exchanges are subject to availability. If the desired item is not available, we will issue a refund for the returned item according to our refund policy.
• Customers are responsible for the shipping costs associated with returning items for exchange, unless the exchange is due to an error on our part.

Non-Returnable Items:

• Certain items are not eligible for return, including but not limited to:
  • Items marked as final sale
  • Customized or personalized items

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately.
• We will arrange for a replacement to be sent to you as soon as possible at no additional cost.

How to Initiate a Return or Exchange:

• To initiate a return or exchange, please contact our customer service team at hello@simrangrover.com with your order details and reason for return.
• We will provide you with further instructions and a return authorization number, if applicable, to ensure smooth processing of your request.

Questions or Concerns:

• If you have any questions or concerns about our returns, refunds, and exchanges policy, please don’t hesitate to reach out to our customer service team.
• We are here to assist you and ensure that your experience with Simran Grover is nothing short of exceptional.

Thank you for choosing Simran Grover for all your fashion needs. We appreciate your trust in us and look forward to serving you again!